Last updated: August 2026
This policy explains what happens when a delivered Lead is invalid, and when a monetary refund is available. It forms part of our Terms of Service. Because we sell qualified Leads (a delivered service), our standard remedy for a genuinely invalid Lead is a replacement Lead, not a cash refund.
Orders are prepaid. You fund an Order and Leads are charged against it as they are delivered, up to the ordered quantity.
You may request a return within the return window shown on your Order (typically a short number of days after delivery) if a delivered Lead is genuinely invalid, for example:
Returns are not available simply because a Lead did not convert, did not answer, or chose a competitor — those are normal outcomes of buying qualified demand.
When we accept a return, the Lead is credited back and we deliver a fresh, matching replacement Lead against your Order at no additional charge. Your Order automatically stays open until valid replacements have been delivered for every accepted return.
Monetary refunds apply only to the unused, prepaid balance of an Order — for example, if you close an Order before all purchased Leads have been delivered, the undelivered, unused portion is refundable to the original payment method. Amounts already delivered as valid Leads are non-refundable.
Please contact us first at hello@kestrelglobal.group so we can resolve any issue quickly through return, replacement, or refund of the unused balance as applicable. Initiating a chargeback for validly delivered Leads is a breach of the Terms.
Submit returns through your client portal within the return window, stating the reason, or email hello@kestrelglobal.group.